Refund policy

30-day Feel-Better Guarantee

If you're not happy with your purchase, email us at support@stiffless.com within 30 days of delivery with your order number and a short note on what went wrong. We'll refund you in full to your original payment method.

For most orders you don't need to send the item back. If we do need it back, we'll tell you where to send it and we'll cover the return shipping.

Damaged or wrong item

Send us a photo within 30 days of delivery and we'll send a replacement or refund you, whichever you prefer.

Cancellations

You can cancel any order that hasn't shipped yet by emailing us. Once it has shipped, the guarantee above applies.

Refund timing

Refunds are issued within 2 business days of approval. Your bank may take 5–10 business days to show it.